Terms and Conditions

Delicacy provides an online ordering service of food and food related products and is subject to the following Terms of Use (TOU), which may be amended by us from time to time without notice. When using the Delicacy website you are also subject to any rules or guidelines that we have. All such rules or guidelines are incorporated by reference into the Terms of Use.

Your use and, continued use, of the Delicacy website constitutes an affirmative, acknowledgment and agreement by you that you accept and agree to abide and be bound by these Terms of Use and any amendments.

Delivery of Goods/Shipping Policy

Our products are delivered by own transport or a third party when necessary.  Products will be delivered upon date requested by customer, or by the next reasonable date that is agreed to by all parties. All prices displayed on this website include shipping costs. We have no minimum purchase. We currently deliver to suburbs in the Port Stephens area. All transactions are processed in AUD.

Customer Service Policy

Delicacy is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event we are unable to fulfil your order we will notify you on day of delivery to arrange an agreeable alternative item, a back-order or a full refund.  

All our produce is guaranteed to be the best and freshest quality available from our amazing suppliers and importers. Please contact us within 12 hours of the delivery for a voucher, replacement or credit if you believe the quality or freshness is not what it should be.

GST

All fresh produce, including eggs are GST free. Any products (knives etc) that include GST will always show the price including GST.

Refund Policy

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.

Errors And Omissions

Delicacy endeavours to maintain the accuracy of product images and prices, we do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information. Delicacy reserves the right to adjust quantity, size and types of produce in set boxes without notice according to market fluctuations.

Applicable law

These conditions and all other specific and additional terms which govern your use of and access to Delicacy will be governed by and construed in accordance with the laws of the state of New South Wales, Australia.

Copyright

The material provided on the Delicacy website and all other material is copyright protected. You may use this material for your own personal reference only. Except for the temporary copy held in the computer’s cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part.

All software used on this web site is the property of Delicacy or its software suppliers and is protected by Australian and international copyright laws.

Your Account

In your use of the web site, you agree to provide true and complete information about yourself as required by the web site’s Registration Form. In particular to register, you must provide your real name and email address. If you provide any information that is untrue, inaccurate, not current or incomplete, or Delicacy has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Fruit and Veg 2u has the right to suspend or terminate your account and refuse any and all current or future use of the web site (or any portion thereof).

If you use this web site, you are responsible for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Electronic Communications and Your Conduct

When you phone Delicacy or send email to us, or you are communicating with us electronically. You also consent to receive communications from us. We will also communicate with you in a similar fashion. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Privacy Policy

Delicacy is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details unless required to complete a delivery and in this case we only provide information needed to do so. We use the information held to identify your orders, provide you with our emails and to personalise your shopping experience with us.

Online Security

At Delicacy we take your online security very seriously. As such, we will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email.

Security Policy

When purchasing from Delicacy, your financial details are passed through a secure server. If you have any questions regarding our security policy, please contact us on 0417 278 788